Qantas Airways can pay thousands and thousands in compensation after promoting seats on cancelled flights

The Australian nationwide provider can pay 120 million Australian {dollars} in compensation in addition to a high quality after it was found to have bought hundreds of seats on already cancelled flights.


Qantas Airways has agreed to pay 120 million Australian {dollars} (€74 million) in compensation and a high quality for promoting tickets on hundreds of cancelled flights.

The Australian Competitors and Shopper Fee (ACCC) sued the Sydney-based airline within the Federal Courtroom final yr. They alleged that Qantas engaged in false, deceptive or misleading conduct by promoting tickets for greater than 8,000 flights between Could 2021 and July 2022 that had already been cancelled.

Qantas agreed to settle the go well with by paying a AU$100 million (€61 million) high quality to the Australian authorities and a projected AU$20 million (€12 million) to greater than 86,000 affected prospects.

“At this time represents one other vital step ahead as we work in the direction of restoring confidence within the nationwide provider,” Qantas chief government Vanessa Hudson mentioned in a press release.

“When flying resumed after the COVID shutdown, we recognised Qantas let down prospects and fell in need of our personal requirements. We all know a lot of our prospects had been affected by our failure to supply cancellation notifications in a well timed method and we’re sincerely sorry,” she added.

A Federal Courtroom choose has but to simply accept the settlement, nonetheless.

How a lot will these affected be entitled to in compensation from Qantas?

ACCC chair Gina Cass-Gottlieb mentioned Qantas’ funds of AU$225 (€138) to home ticket holders and AU$450 (€277) for worldwide bookings had been along with different cures already supplied by Qantas, together with different flights and refunds.

“We’re happy to have secured these admissions by Qantas that it misled its prospects, and its settlement {that a} very important penalty is required on account of this conduct,” Cass-Gottlieb mentioned in a press release.

She hit out at Qantas’ conduct, calling it “egregious and unacceptable”.

‘Many customers may have made vacation, enterprise and journey plans after reserving on a phantom flight that had been cancelled,” she added.

Qantas additionally admitted its misconduct continued till August 2023 – greater than a yr longer than the regulator has alleged in court docket, Cass-Gottlieb mentioned.

The regulator initiated the go well with every week after Qantas posted a file revenue for the fiscal yr that ended June 30, 2023, following years of losses as a result of pandemic.

Qantas reported a revenue of AU$1.74 billion (€1.07 billion) after taxes for the newest yr.

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